Frequently asked questions
Quick answers about paying, delivery and refunds.
How do I pay?
Choose cash on delivery or mobile money straight to the restaurant. KWIK BITE does not take payments.
I sent mobile money. What now?
Open the order, enter the transaction reference from your confirmation message and submit it. The restaurant checks its account and marks your payment as received.
Who confirms that my food arrived?
Only you. Riders and restaurants cannot confirm delivery for you. If the food does not arrive, report a delivery problem from the order page.
Can I cancel an order?
You can cancel while the restaurant has not yet responded. After that, contact support from the order page.
How are riders paid?
The restaurant pays the rider directly after reviewing the rider's claim, then records the payment in KWIK BITE.
How do I get a refund?
For a cancelled or problem order where a payment was verified, request a refund from the order page. The restaurant refunds you directly and KWIK BITE records the outcome.